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Showing posts with the label superpower

7 Best Christmas Tree Stands in 2022

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Believe it or not, a Christmas tree won't stay upright on its own. Instead, you need a stable Christmas tree stand that can accommodate the type and size of tree you have. We researched dozens of the best Christmas tree stands to help you find the right one for your needs, whether you have a real tree, an artificial tree, a small tree, or a behemoth. The stands in our guide have a track record of durability, performance, and easy setup. We also outline the size and type of tree each stand is meant for. Check out our guide to the best Christmas tree skirts once you've chosen the right stand for your tree. The best Christmas tree stands in 2022 Best Christmas tree stand overall: Krinner Tree Genie Christmas Tree Stand, available at Amazon, $82.79 The German-engineered Krinner Tree Genie Christmas Tree Stand is easy to set up in a couple of minutes and keeps trees up to 12 f...

How can I alleviate stress after dealing with angry customers?

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THE QUESTION I was recently promoted to a managerial position and part of my responsibility is to deal with angry customers. I am able to stay calm while altercations are happening and find them a solution, but I find it incredibly stressful. I love everything else about my new role, except for this. I don’t want my supervisor to think I’m incapable of my new responsibilities. What should I do? THE FIRST ANSWER Erin Gray , senior vice-president of customer experience, Endy, Toronto Great question. After working within the customer experience world for more than two decades, I hope I can extend some advice that will alleviate the stress that comes with dealing with angry customers. If you’re a person with high levels of empathy (like me), then managing irate customers is more of a challenge, because you’ll likely feel the emotions they’re emitting more so than a less empathetic person. However, early in my career, I learned that a naturally empathic character can be a superpower in de...

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